FAQ

Shipping

We prefer to ship UPS Ground (3-5 days). We do understand that some people would rather us ship USPS. Please pick your preferred shipping during checkout.

We would caution you that if you need your order by a certain date, you should pick UPS. The Postal Service can be unreliable during peak times.

 

Returns

We do understand that sometimes things do not work out. Please notify us within 3 days of receiving your order if there is something wrong. We will either refund, replace or issue store credit. If we refund you must ship back to us your items with the shipping label we will supply to you through email within 14 days. 

 

Art Submission

Print- We require your art be submitted in a high resolution file (300dpi or greater). Accepted formats include, PSD, AI, PNG, or PDF. If you are unsure just send us your file and we can let you know if it is ok.

We can help you with basic designs. Please let us know if you would like our help. If you do not have a high resolution file, we can get your artwork vectored. This will have a small charge of $20.

Embroidery - We can use almost any photo or file to build your embroidery file. You can send us any art file for logos. For livestock brands, you can send us a picture of your brand from just about anything you have. We have been sent pictures of gates, brand book page, hand drawing (don't worry, we will make it look right) tattoos and yes...even the side of a cow.

We can add the text for you just let us know what you would like it to say.

 

Proofs

We send out art proofs before stitching or printing your order. Please review carefully for misspellings or mistakes. If you need specific pantone colors for your logo just let us know what those are and we will match as closely as possible. There are not exact thread colors for every color but we do have hundreds of colors on our racks so we will do the best we can.

 

Sales Tax

If you are tax exempt, please email us your resale certificate to support@westernskiesco.com. If you are already in an organization that has sent us this information, just let us know.

 

Cap Packs

You can add any cap or hat to your cap pack to receive the quantity discounts. You can mix styles, colors and sizes.

All caps in one pack must have the same design. We can change colors for items in that pack. For instance, you can have one cap stitched in white, one in green, etc. You can also mix raggy or twill patches as long as the design is the same.

If you would like to do leather patches, those must be done in a separate pack with a minimum order of 12 caps.