Western Skies Design Company Policies

Thank you so much for your order. We are so honored that you chose us to complete your project.

So we can be successful there are a few things for you to be aware of.

Sales Orders Where We Are Purchasing Your Items

Orders will be started after your invoice is paid. This is so we can order your items and the supplies we need to complete your project.

Service Orders Where You Bring Us Your Items

These orders need to be paid either before or upon pickup/delivery.

Payment

We will email you an invoice and you can pay online with any major credit or debit card or bank draft. We also accept checks from our local customers. Please ask us for details. You can also check out through Etsy; let us know, and we can set up a private listing for you.

Art Proofs

We will email you a proof for you to review and approve before we start your project. Please look over your proof carefully and doublecheck spelling, colors, and placement details. We have no problem making changes, so please let us know if you want to see something different.

Delivery and Shipping

We can deliver for free to Cripple Creek or Victor, Colorado. You can pick up your order at our shop in Cripple Creek. Just let us know when you plan to come by so we can make sure someone is there for you.

We can also meet you in a public place for deliveries in Lake George, Florissant, Divide, Guffey, or Woodland Park. Other areas may be available, just ask us for details. Deliveries to these areas will incur a small delivery fee of $5.

We can ship anywhere in the United States or Canada. Let us know if you need this service.

Returns

Unfortunately, we cannot accept returns on personalized items. We do however take great pride in making sure that you will be happy with your order. If you would like to pick out threads in person or see a miniature sample of a print before production, we would be happy to accommodate you.

All other returns on non-decorated items will have a restocking fee of 10%. Please contact us for a return item number and shipping label if you need it.


We are looking forward to working with you on your project. Please contact us if you have any questions, we would be happy to answer them for you.

 

Updated: 1/1/2019